Terms & Conditions
South Coast Property Inspections
Business: O Built Pty Ltd trading as South Coast Property Inspections
Website: www.southcoastpropertyinspections.com.au
1. General Information
This website is operated by O Built Pty Ltd, trading as South Coast Property Inspections.
By accessing this website or purchasing our digital products, you agree to these Terms & Conditions.
2. Digital Products
The Australian Home Buyer's Inspection Guide is a downloadable PDF designed to provide general educational information to Australian property buyers.
The guide is not a substitute for a professional building inspection, timber pest inspection, engineering assessment or other specialist advice.
3. Pricing and Payment
All prices displayed on this website are in Australian dollars (AUD) and include GST where applicable.
Payment must be successfully processed before access to a purchased digital product is provided.
4. Digital Delivery
Following successful payment, customers will receive access to their purchased digital guide through the website's digital delivery process.
Customers should contact South Coast Property Inspections if they experience difficulties accessing their purchase.
5. Intellectual Property
All original text, photographs, illustrations and other materials in our digital products remain the intellectual property of O Built Pty Ltd or their respective rights holders.
Purchases are for personal use only. Customers must not reproduce, resell, distribute or commercially exploit the guide without written permission.
6. Limitations of Information
Information provided in the guide is general in nature and may not apply to every property or circumstance.
Building conditions, defects and regulatory requirements vary. Customers should seek appropriately qualified professional advice before making property-related decisions.
Nothing in these terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law that cannot lawfully be excluded.
7. Changes to These Terms
We may update these Terms & Conditions from time to time. Updated terms will be published on this website.
8. Contact
For enquiries about these terms or our digital products, please contact South Coast Property Inspections through the Contact Us page on this website.
Privacy Policy
South Coast Property Inspections
Business: O Built Pty Ltd trading as South Coast Property Inspections
Website: www.southcoastpropertyinspections.com.au
1. Introduction
South Coast Property Inspections respects your privacy and is committed to handling personal information responsibly in accordance with applicable Australian privacy laws.
This policy explains how we collect, use, store and disclose personal information through our website and business activities.
2. Information We Collect
Depending on how you interact with us, we may collect:
Your name, email address and telephone number.
Billing and transaction information associated with purchases.
Property addresses and inspection booking details.
Enquiries and correspondence.
Website usage information collected through cookies and analytics technologies.
3. How We Use Your Information
We use personal information to:
Process purchases and deliver digital products.
Respond to enquiries and arrange property inspections.
Provide customer service.
Maintain business and transaction records.
Meet applicable legal and taxation obligations.
Send marketing communications where permitted by law.
4. Payments and Third-Party Providers
Our website uses Squarespace and its integrated payment services to facilitate online purchases.
Relevant personal information may be processed by website hosting, payment processing, email delivery and other service providers assisting with our operations.
Payment card information is handled through the relevant payment service rather than being collected directly by us.
5. Information Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.
However, no online transmission or storage system can be guaranteed completely secure.
6. Cookies and Analytics
Our website may use cookies and similar technologies for essential website functionality, checkout services, analytics and performance monitoring.
Visitors can manage certain cookies through their browser settings and any cookie controls available on the website.
7. Access and Correction
You may contact us to request access to, or correction of, personal information we hold about you, subject to applicable legal requirements.
8. Privacy Complaints
If you have concerns about how your personal information has been handled, please contact us through the Contact Us page.
We will review your complaint and respond within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy as our business practices, technology or legal obligations change.
10. Contact
For privacy enquiries, please contact:
South Coast Property Inspections
O Built Pty Ltd
www.southcoastpropertyinspections.com.au
Contact details are available on our Contact Us page.
Refund & Returns Policy
South Coast Property Inspections
Business: O Built Pty Ltd trading as South Coast Property Inspections
1. Digital Products
Our Australian Home Buyer's Inspection Guide is supplied as a downloadable PDF following successful payment.
As this is a digital product, there is no physical item to return.
2. Change-of-Mind Purchases
We are not generally required to provide refunds for change-of-mind purchases where the digital product has been supplied as described and is free from faults.
We may consider change-of-mind refund requests at our discretion.
3. Australian Consumer Law
Our digital products come with consumer guarantees under the Australian Consumer Law.
If a digital product fails to meet an applicable consumer guarantee, customers may be entitled to a remedy, including a refund, replacement or other remedy depending on the circumstances.
Nothing in this policy excludes, restricts or modifies any consumer rights that cannot lawfully be excluded.
4. Download or Access Problems
If you experience difficulties accessing, downloading or opening your purchased PDF, please contact us.
We will take reasonable steps to resolve the issue, including providing another download where appropriate.
5. Incorrect or Duplicate Purchases
If you believe you have been charged incorrectly or have accidentally purchased the same guide more than once, please contact us with your order details so we can investigate.
6. Requesting a Refund
To request assistance or a refund, contact South Coast Property Inspections through the Contact Us page on our website.
Please include your order number, purchase date and a description of the issue.
We will assess requests in accordance with applicable Australian consumer law.
7. Property Inspection Services
Refunds, cancellations and rescheduling for professional property inspection services may be subject to separate booking terms provided when arranging those services. Any such terms remain subject to applicable consumer law.
Building Inspection Guide Disclaimer
South Coast Property Inspections
O Built Pty Ltd trading as South Coast Property Inspections
1. Educational Purposes
The Australian Home Buyer's Inspection Guide is provided for general information and educational purposes only.
The guide is designed to help Australian property buyers understand common building defects, potential warning signs and the importance of obtaining appropriate professional inspections.
2. Not a Professional Building Inspection
Purchasing or reading this guide does not constitute a professional building inspection, timber pest inspection, structural assessment or property-specific advice.
The guide does not replace an inspection conducted by an appropriately qualified and experienced professional.
3. Property Conditions and Defects
Every property is different. Defects may be concealed, inaccessible or not visible during a general visual assessment.
Photographs and examples in the guide are illustrative and may not represent the conditions of a particular property.
The absence of visible warning signs does not guarantee that a property is free from defects, termite activity, water damage or structural problems.
4. Professional Advice
Before purchasing a property, readers are encouraged to obtain appropriate professional building and timber pest inspections and seek specialist advice where required.
Depending on the circumstances, specialist advice may be needed from structural engineers, licensed plumbers, electricians, pest management professionals or other qualified practitioners.
5. Regulations and Standards
Building regulations, Australian Standards and legal requirements may change and can differ between Australian states and territories.
Readers should confirm current requirements with relevant authorities and appropriately qualified professionals.
6. Responsibility and Consumer Rights
Readers should not rely solely on this guide when making property purchasing, maintenance or repair decisions.
While reasonable care is taken in preparing the guide, we do not guarantee that it identifies every potential defect, risk or relevant circumstance.
Nothing in this disclaimer excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or other applicable laws that cannot lawfully be excluded.
7. Contact
For professional building and pest inspection enquiries, please contact South Coast Property Inspections through our website: